FAQ's

Frequently Asked Questions

Claim'N Win is a justice as a service web application that helps travelers around the world to receive cash compensation when their travel goes wrong (missed, cancelled, delayed, and overbooked flights and luggage issues).
Yes. Our team is composed of world-class travel legal experts. We have been successfully resolving claims for our clients for over 5 years. A legal travel expert will personally handle your claim and can be reached via your personal dashboard if you have a question.
Claim'N Win is a perfect online claim solution for frustrated passengers who don’t want to deal with the hassle. We provide travelers with an online claim eligibility and compensation calculator free of charge. If your claim is valid, we will process it free of charge and fight until you get paid.
In order to enable us to act for you we ask that you to sign an assignment contract pursuant to which you assign your claim to Claim'N Win. It is used only for the purpose of collecting the compensation.
To speed up the resolution process. That way if we have any questions regarding your claim, we can reach you quickly.
We fully comply with all EU data protection laws and your data is stored on heavily secured servers, so it’s safe.
Your ID (along with those of your fellow passengers) are required to prove your identity. Once the compensation is paid we remove your ID from our servers.
Yes. You can connect at anytime to your account and upload the required documents or send them directly to your account with the dedicated email address that was provided to you.
You can check the status of your claim in your personal dashboard. Each and every new development is always notified to you and you can connect anytime to see where we stand.
If the claim is settled amicably, we will charge a Settlement Fee. Please check our Pricing List for more details.
If the claim is won in court, we will charge a Legal Action Fee in addition to the the Settlement Fee. Please check our Pricing List for more details.
No. You don’t owe us anything if the claim is unsuccessful.
On average we settled claims in approximately 4 to 6 weeks. Sometimes it takes more than that depending on your case and if we have to take it to court.
Some claims are processed by companies faster than others. This time varies depending on the carrier, the time of year and the number of claims the carrier must process. Unfortunately, in some rare cases this process takes up to several months. Do not lose hope because in the end we will get an answer and we will take them to court if necessary.
If the claim is settled amicably we will pay you the compensation on your bank account within 30 days after the money hits our bank account.
Contact the legal expert in charge of your case immediately. Airlines sometimes try to offer passenger less than what they are entitled to. We will always claim what the law provides you are owed.
Yes. If you believe the carrier wrongfully rejected your claim you can start a claim with us.
Some travel disruptions can have far greater financial consequences than the simple fixed compensation provided for by the international regulations. This is why Claim'N Win- unlike all others - will systematically claim additional compensation when your situation warrants it. That's more money for you.
Claim'N Win's senior legal team and legal partners will decide whether the case should be taken to court based on the legal merits of the claim. We will keep you informed at every step.
No, Claim'N Win pays all the extra costs, including court fees and attorney fees and you don’t have to pay these costs whether the case is won or lost. If we win the case in court, we charge the Legal Action Fee. See our Pricing for more details. And if we lose you owe us nothing.
On average, the court phase lasts 12 months.